Frequently Asked Questions
Everything you need to know about Ashdown Engineering gear and services.
What is the standard shipping timeframe for amplifiers and cabinets?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on customs processing.
Do Ashdown products come with a manufacturer warranty?
Yes, all new Ashdown Engineering products come with a 5-year limited warranty against manufacturing defects, provided the product is registered on our website within 30 days of purchase.
What is your return policy for electronics?
We offer a 30-day return policy for items in their original packaging and condition. Please note that customers are responsible for return shipping costs unless the item is confirmed as faulty.
How can I find out which replacement valves (tubes) I need for my amp?
You can find specific valve requirements in your product manual or on the specific product page under 'Technical Specifications'. We recommend using our authorized replacement kits for optimal performance.
Do you offer international power configurations for your amplifiers?
Yes, our amplifiers are built to meet the voltage requirements of the region they are shipped to. Please ensure you select the correct region/voltage option during the checkout process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer financing options through Klarna and Affirm for eligible customers.