Returns & Exchanges

At Ashdown Engineering, we stand by the quality of our bass amplifiers and pedals; if you are not fully satisfied with your purchase, you can return your gear within 30 days for a full refund or exchange.

1

Initiate a Return

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Gear

Securely pack the item in its original Ashdown packaging, ensuring all manuals, cables, and accessories are included to avoid restocking fees.

3

Ship to Ashdown

Affix the provided return label to the outside of the box and drop it off at any authorized courier location.

4

Inspection and Refund

Once our technicians verify the condition of the hardware, we will process your refund or dispatch your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing